Questions you may have
Are all your pieces really handmade?
Yes! Every piece is designed and made by hand in our small studio. Because of that, every ring is unique and has it's own story
What materials do you use?
I work with high-quality materials such as sterling silver / gold and precious stones. Each material is chosen carefully for its beauty and durability. I never work with brass or plated materials such as gold plated.
Will my jewellery tarnish?
All metals can naturally dull or tarnish over time, but don’t worry! With regular cleaning and proper storage (in a dry place, away from moisture and perfume), your piece will stay beautiful forever.
Can I wear my jewellery every day?
My pieces are made to be worn often, but it’s always best to remove them before showering, swimming, exercising, or sleeping. Treat them kindly, and they’ll love you back for a long time.
Do you take custom or personalized orders?
Yes I do! If you have an idea or you want to work something out together, please contact me at info@kolunastudio.com and I will help you
How is my jewellery packaged? What will I receive?
Each order comes thoughtfully packaged in a minimalist box that helps protect your jewellery during shipping and makes it feel special to open. I try to use eco-friendly materials wherever possible.
How long does shipping take?
Orders are usually prepared and shipped within 1–2 business days.
Delivery time depends on your region — EU orders typically arrive within a few days, while international shipping may take a bit longer. You’ll receive a tracking number by email once your order has been sent.
What if something arrives damaged or not as expected?
Please get in touch as soon as possible. I carefully check each piece before sending it, but if something goes wrong in transit, I’ll do my best to make it right.
